Welcome to Display Cases And More! Welcome to Display Cases And More!

Frequently Asked Questions

These are some of the most asked questions at Display Cases And More. If you have a question that you would like an answer to, there is a good chance you'll find it in this list. To read the answers to these questions, just click on the question name. The answer will be revealed below the question. You can click the question again to close it.

After you have read all the common questions, if you still don’t have the answer you need please feel free to contact me. If your question can be answered in an email, please email me first.

I placed an order. Can I cancel?

ALL SALES ARE FINAL, so please make sure this is what you want to purchase.


How much do you charge for shipping?

Shipping is FREE in the Continental USA. Alaska, Hawaii and Puerto Rico and all others, please contact me for your shipping charges.


Do you ship to PO Boxes, APO’s, Military, Alaska, Hawaii and Puerto Rico or other places outside the USA?

Currently I do not ship outside of the USA, or to Alaska, Hawaii and Puerto Rico. Please contact me for your shipping charges. I only ship UPS Ground, so we can’t ship to PO Boxes, APO’s or Military.


How long before I get my order?

It can take 2 to 4 weeks for your order to ship from my shop and may be longer especially around Holidays.
CHRISTMAS ORDERS MUST BE IN BY DECEMBER 8TH to receive them on time, no guarantee after that date. When UPS receives your order, you will receive an email from them with all of your tracking and delivery information.


How will my order be shipped?

I only ship UPS ground shipping. When UPS receives your order, you will receive an email from them with all of your tracking and delivery information. It can take up to 48 hours for your tracking number to work.


The stain, felt or background color doesn’t match exactly to what I see on your website. Why is that?

There are many variables in the colors being different that are beyond my control. The color of the bare wood from the supplier, stain batch color and the adjustment of your monitor, tablet or phone.


Can you paint the display I currently want to purchase?

At this time I do not paint any displays except the PEZ President White House Display. MINWAX does carry a line of water–based traditional and contemporary color stains, but they do not offer white. If you would like one of these colors there would be an extra charge of $30.00 depending on the display. I only stock a select few of the wiping stains that are on my color chart with every product. I cannot guarantee how these other colors will turn out on your display. You can go to their site to see the colors they have.


I received my order and it was damaged. What should I do?

Unfortunately damage does occur from time to time no matter how I package it. I will need pictures of the box and damaged items to make a claim with UPS. I will replace your item after I receive your pictures and they are approved. I only will do replacement of items, no refunds. On orders with doors, I only replace the damaged part of the order. If the door was all that was damaged, I will only send the door or Plexiglass. If only the case was damaged, I will only send the case. UPS will only pay claim on the damaged sections of your order. Please do not send damaged products back until I send a return label or you hear otherwise from me. Thank You.


I received an email that my order shipped but I have not received it. What should I do?

UPS can take up to 6 days for your order get to you once they receive it. UPS will not guarantee a shipping time.


Can you make custom displays?

Yes, we will gladly make you a custom order. Please fill out a custom order form and I will gladly get you a quote.


I placed an order. Can I cancel?

ALL SALES ARE FINAL, so please make sure this is what you want to purchase.


I ordered before off your old website but now I don’t see the color I choose before. Is it available?

When the new website launched I had to take some colors of stain off. If the stain is still available you can get your old color. (White is not available.) Contact me!!